Terms & Conditions

Payment Terms

We accept payment by Visa, Mastercard, Delta, Switch, Personal Cheque (Please allow up to 14 days for personal and business cheques to clear.), Bankers Transfer/Draft, or cash. Please telephone 01709 577977 for further details.

Delivery

Most orders are dispatched within 24 hours of order. (We only dispatch and deliver Monday-Friday, unless a Saturday delivery has been specified).

Most orders are shipped by a national courier network (Saletrack,DHL) and are insured against loss or damage until signed for by you. It is important to inspect the items for damage before you sign for delivery. Sorry! but for security reasons it is NOT possible for you to collect from the courier depot, the goods must be delivered to you. Delivery is by Next Day courier (UK-Mainland Only) but please allow up 7 working days for delivery. Our couriers will attempt 2 deliveries - after this, the package(s) will be returned to our warehouse and you will be credited for the cost of the goods but NOT the shipping charges.

Warranty/Guarantee

All goods are supplied with One Years Manufacturers Warranty.

In the event of any problems simply contact us by phone on 01709 577977 or email paaudio-sales@btconnect.com

Returns

In the event of any failure of any item purchased the following will apply:
If an item is faulty on delivery we will send an immediate replacement (if in stock) and collect the broken item.
Otherwise simply send the item back to us, packed to the same standard as you received it, and we will repair (or replace as appropriate) and return at no cost.

If you are unable to send it to us we can collect for a nominal charge of £10.

If we have collected any item which proves not be be faulty, then the customer shall be liable to pay for the uplift and delivery charge (usually a total of £20).



ALL returns must be authorised by email or phone by P.A.Audio before sending back to us. This is to ensure correct tracking of your goods, and any refunds or replacements that may be given.

Please ensure that the returned items are boxed and well padded for the journey back to us. Failure to do so may result in damage to the item which we will not be held responsible for.